Call center Supervisor


The Call center Supervisor is responsible for supervising the smooth delivery of High-Quality call center services rendered to patients through follow-up outcomes with the Team leaders Operationally and Technically to ensure that calls and emails are answered /performed by staff within agreed time scales and in an appropriate manner.
He is directly involved in liaising with the call center manager and quality control to oversee the efficiency and quality of all call cent

You should have ...

Bachelor Degree

Proficient in Microsoft Office Suite and Google Apps

Skills and Experience:
3 – 5 years’ experience in Telesales (preferred in SaaS field).
Very good Problem Solving and Handling Skills.
Very good leadership skills.
Very good Communication Skills.
Ability to work under pressure.
Proficient in English; Good knowledge of additional languages will be a definite plus.

Alexandria Residents ONLY”

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