Requirements
The Call center Supervisor is responsible for supervising the smooth delivery of High-Quality call center services rendered to patients through follow-up outcomes with the Team leaders Operationally and Technically to ensure that calls and emails are answered /performed by staff within agreed time scales and in an appropriate manner.
He is directly involved in liaising with the call center manager and quality control to oversee the efficiency and quality of all call cent
You should have ...
Education:
Bachelor Degree
Tools:
Proficient in Microsoft Office Suite and Google Apps
Skills and Experience:
3 – 5 years’ experience in Telesales (preferred in SaaS field).
Very good Problem Solving and Handling Skills.
Very good leadership skills.
Very good Communication Skills.
Ability to work under pressure.
Proficient in English; Good knowledge of additional languages will be a definite plus.
Location:
Alexandria Residents ONLY”
- Location: Alexandria
- Department: Call center
What you will find in Mega Trust?
At Megatrust, we appreciate people and how they feel, that is why we provided an environment that serves your peace and lets you work comfortably in every single aspect.
Day after day, you will notice yourself evolving into a better version of yourself, gaining the knowledge you were not planning to learn.